Privacy Policy

Information we collect and use

When you contact us, request an appointment, or complete patient paperwork, you may provide your name, contact details, appointment information, and information about your care or a patient you legally represent. For text messaging, this may include your mobile number, messages, communication preferences, and records of when and how you gave or withdrew consent.

We use this information to respond to you, coordinate appointments, support patient care, administer communications, maintain consent and opt-out records, and meet applicable legal obligations. Website hosting and embedded services may also process technical information such as IP address, browser type, and access logs to deliver and protect their services.

SMS terms and consent

Program: Dolphin Braces patient communications. With your consent, your Dolphin Braces office may send text messages about appointment reminders, scheduling changes, and updates about your care or the care of a patient you legally represent, and respond to your questions. Messages may use automated technology.

We request your permission during the consultation and consent process, including through a signed SMS consent form. Providing a phone number or visiting this website alone does not enroll you in text messaging. Consent is voluntary and is not a condition of treatment or purchase. Consent to these care-related communications does not authorize advertising or promotional texts; any marketing permission must be obtained separately as required by law.

• Frequency: Message frequency varies based on your appointments, care needs, and conversations with our team.
• Charges: Message and data rates may apply. Your wireless provider determines any applicable charges.
• Opt out: Reply STOP to stop text messages. You may also contact your office or clearly request that we stop through another reasonable method. We honor withdrawal requests promptly as required by applicable law. You may receive one non-promotional confirmation of your opt-out.
• Help: Reply HELP for assistance or call your Dolphin Braces office at 361.643.2255.
• Your choice: Withdrawing SMS consent does not affect your eligibility for care. Contact your office to arrange another way to communicate or to provide new consent if you wish to resume texts.
• Delivery: Delivery depends on your wireless service and other technical factors. Carriers are not liable for delayed or undelivered messages.

Please tell your office if your mobile number changes. Text messages may be visible to anyone with access to your device or account. Avoid sending sensitive medical details, financial information, or identification numbers by ordinary text; call your office about a suitable communication method. Text messaging is not for emergencies.

Privacy and use of mobile information

At Dolphin Braces, we use your number and SMS consent information to administer the communications you authorize. We will not sell, rent, or share them with third parties or affiliates for their own marketing.

Service providers supporting our website, scheduling, and patient communications may process information only as needed to perform services on our behalf, subject to applicable privacy and confidentiality requirements. They are not authorized to use your mobile information or consent for their own marketing or to enroll you in another messaging program.

Our use of contracted providers to operate our communications does not authorize independent use of your SMS consent. No other provision of this policy grants permission to sell or transfer that consent for another party’s messaging or marketing.

Patient information and your privacy rights

Patient information remains protected by applicable privacy laws and the practice’s Notice of Privacy Practices, available upon request from your office. SMS consent does not waive your privacy rights. This website and messaging policy supplements, and does not replace, that notice or any authorization required for use or disclosure of protected health information.

Contact your office to request the notice, ask about access to or correction of your information, request a different communication method, or raise a privacy concern. Requests are handled subject to applicable laws, identity verification, and recordkeeping requirements.

Safeguards and retention

We limit use of your information to the purposes described here and applicable patient privacy obligations. Information should be shared with our team and service providers only as needed for their roles. No website or electronic communication can be guaranteed completely secure.

We retain information as needed for care, operations, consent documentation, honoring opt-outs, and applicable legal requirements. Opting out stops the covered texts; it does not automatically delete patient records or the records needed to respect your communication preferences.

Website features and external services

Our site links to scheduling, patient form, map, review, and social media services. When you use an external service, its own privacy policy and terms also apply. Some website features and service providers may use cookies or similar technology. You can manage cookies through your browser, although restricting them may affect functionality. Our mobile-information protections above still apply to Dolphin Braces’s use of your number and SMS consent.

Changes to this policy

We will post updates on this page and revise the date above. A policy update does not itself provide SMS consent, authorize new marketing, or waive your existing privacy rights.

Contact Dolphin Braces

For privacy questions, a copy of the Notice of Privacy Practices, SMS assistance, or changes to your communication preferences, call your office and ask for the team member responsible for privacy.

• Dolphin Braces — Portland: 361.643.2255
  1702 US-181 Suite A8, Portland, TX 78374

Contact our office or return to the Dolphin Braces homepage.